Terms of Service

    Last updated: July 26, 2026

    1. Acceptance of Terms

    By accessing or using DPP.PRO, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

    These terms constitute a legally binding agreement between you and DPP.PRO.

    2. Definitions

    • "Service": The DPP.PRO platform and all related services
    • "User": Any person or entity using the Service
    • "Solution Provider": A company offering Digital Product Passport solutions
    • "Solution Seeker": A company looking for DPP solutions
    • "Content": All data, text, images, and other materials submitted to the platform
    • "Premium Membership": Paid subscription tier for Solution Providers

    3. Eligibility

    To use DPP.PRO, you must:

    • Be at least 18 years old
    • Represent a legitimate business entity
    • Provide accurate and complete information
    • Comply with all applicable laws and regulations

    4. Account Registration

    When creating an account:

    • You must provide accurate, current, and complete information
    • You are responsible for maintaining the confidentiality of your credentials
    • You must notify us immediately of any unauthorized access
    • One account per company is permitted
    • You are responsible for all activities under your account

    5. User Obligations

    All users must:

    • Maintain accurate and up-to-date profile information
    • Use the Service only for lawful business purposes
    • Not spam, harass, or send unsolicited communications
    • Respect the intellectual property of others
    • Not attempt to manipulate or game the platform
    • Not engage in any activity that harms the Service or other users

    6. Solution Provider Specific Terms

    6.1 Approval Process

    Solution Providers are subject to an approval process (typically 2-3 business days). We reserve the right to reject any application without providing a reason.

    6.2 Profile Accuracy

    Providers must maintain accurate information about their company, solutions, and capabilities. Misleading information may result in account suspension.

    6.3 Response to RFI/RFQ

    Providers should respond to RFI/RFQ in good faith and in a timely manner. Repeated non-responses may affect your standing.

    6.4 Premium Membership

    Premium membership is a paid subscription with monthly or annual billing. You may cancel at any time, with cancellation effective at the end of the current billing period. No refunds for partial periods.

    6.5 Member Badge and Showroom Visibility

    Access to a publicly visible Showroom on the Service is conditional upon the Solution Provider holding a valid and active "Member Badge" issued by DPP.PRO. The Member Badge is granted upon successful completion of the applicable approval process referred to in Section 6.1 and/or subscription to the relevant Premium Membership tier referred to in Section 6.4, as applicable. Where a Provider's Member Badge is not obtained, expires, or is revoked (including as a result of a suspension under Section 13.2), the associated Showroom shall be automatically deactivated or hidden from public view until the Member Badge is restored.

    6.6 Standard Membership — Badge Display Requirement

    Solution Providers enrolled under the Standard (non-paying) Membership tier must display the DPP.PRO Member Badge, in the format made available by DPP.PRO, in a visible location on their own company website for as long as they maintain a Showroom on the Service. If DPP.PRO determines, following reasonable verification, that a Standard member has removed or ceased to display the Member Badge, DPP.PRO will notify the Provider and request that the Badge be restored within ten (10) business days. Failure to restore the Badge within this period shall be treated as a repeated breach of these Terms for the purposes of Section 13.2, entitling DPP.PRO to suspend or remove the Provider's Showroom without further prior notice.

    7. Solution Seeker Specific Terms

    7.1 RFI/RFQ Submissions

    RFI/RFQ submissions must represent genuine business needs. Using the platform for competitive intelligence or data gathering without legitimate business intent is prohibited.

    7.2 Professional Communication

    Seekers must engage with providers professionally and in good faith.

    8. Ranking and Visibility Criteria

    8.1 General

    The order in which Solution Providers appear in the directory and in search results ("Ranking") is determined by a combination of the parameters described in this Section 8, in accordance with Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services. The relative importance of each parameter may vary depending on the search terms, filters, and category selected by the Solution Seeker.

    8.2 Premium Placement

    Solution Providers holding an active Premium Membership (Section 6.4) are displayed ahead of Standard members in default, non-filtered directory and search results, for as long as their Premium Membership and Member Badge (Section 6.5) remain active and in good standing. Premium placement is a paid commercial feature and is identified as such (e.g. by a "Premium" label) wherever displayed, so as to be distinguishable from placements resulting from the other criteria described in this Section.

    8.3 Information Freshness

    Within a given membership tier, Solution Providers whose profile information has been most recently reviewed, confirmed, or updated by the Provider are ranked more favourably than Providers with older or unconfirmed information. Providers are encouraged to review their profile regularly to maintain optimal placement.

    8.4 Relationship to the Member Badge

    Ranking and visibility under this Section 8 are in all cases conditioned upon compliance with the Member Badge requirements set out in Sections 6.5 and 6.6.

    9. Intellectual Property

    9.1 Platform IP

    All intellectual property rights in the DPP.PRO platform, including design, code, logos, and trademarks, are owned by DPP.PRO.

    9.2 User Content

    You retain ownership of content you submit. By submitting content, you grant DPP.PRO a non-exclusive, worldwide license to use, display, and distribute your content for the purpose of providing the Service.

    9.3 Restrictions

    You may not copy, modify, distribute, sell, or reverse engineer any part of the Service.

    10. Prohibited Activities

    Users may not:

    • Impersonate another person or company
    • Provide false or misleading information
    • Attempt to manipulate search rankings or visibility
    • Scrape or harvest data from the platform
    • Send spam or unsolicited commercial messages
    • Harass, threaten, or discriminate against others
    • Upload malicious code or viruses
    • Interfere with the operation of the Service

    11. Disclaimers

    THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

    We do not guarantee:

    • The accuracy or completeness of information provided by users
    • The quality or performance of Solution Providers
    • Specific business outcomes or results
    • Uninterrupted or error-free service

    DPP.PRO performs a high-level review of information submitted by Solution Providers prior to publication. This review does not constitute a certification, guarantee, or endorsement of the accuracy, completeness, or lawfulness of such information. Each Solution Provider remains solely and fully responsible for the content, accuracy, and lawfulness of the information it submits or publishes on the Service, and for compliance with all applicable laws, professional standards, and codes of conduct. Breach of such standards may constitute a violation of these Terms and may be sanctioned as set out in Section 13.

    Relationships and contracts between Seekers and Providers are independent of DPP.PRO. We are not party to these agreements and assume no responsibility for their performance.

    12. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW:

    • DPP.PRO is not liable for any indirect, incidental, consequential, or punitive damages
    • Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
    • We are not liable for user interactions, disputes, or agreements between users
    • We are not liable for third-party services (Stripe, Supabase, etc.)

    13. Termination

    13.1 By You

    You may terminate your account at any time from your account settings. Termination is effective immediately.

    13.2 By Us

    We may suspend or restrict a Showroom's visibility with immediate effect, and without prior notice, in cases of serious or repeated breach of these Terms (including under Section 6.6), fraudulent or illegal activity, non-payment, or where required by law or to protect the security or integrity of the Service. In all other cases, we will provide the Provider with a statement of reasons and, save in cases of repeated breach, a minimum notice period of 30 days before final termination, in accordance with applicable law.

    13.3 Effect of Termination

    Upon termination, your access to the Service will cease. Your data will be retained for 30 days, then permanently deleted (subject to legal retention requirements).

    13.4 Complaint-Handling Procedure

    Providers who believe that a suspension, restriction, or termination decision under this Section 13 has been applied in error may submit a complaint to [email protected] within 30 days of the decision. DPP.PRO will review and respond to such complaints within a reasonable time, and in any event within 30 days of receipt.

    14. Dispute Resolution

    14.1 Governing Law

    These Terms are governed by the laws of France, without regard to conflict of law principles.

    14.2 Jurisdiction

    Any disputes shall be subject to the exclusive jurisdiction of the courts of France.

    14.3 Informal Resolution

    Before initiating formal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation for at least 30 days.

    15. Changes to Terms

    We may update these Terms from time to time. Material changes will be communicated via:

    • Email notification (30 days notice)
    • Prominent notice on the platform
    • Update of the "Last updated" date

    Continued use after changes constitutes acceptance of the updated Terms.

    Contact Us

    For questions about these Terms:

    Email: [email protected]

    Address: Katharinenstrasse 10, 81479 Munich