sqanit
Digital Product Passports as touchpoints, not just compliance
About sqanit
dpp.cloud (by sqanit) is a platform to create, manage, and publish Digital Product Passports at scale. It turns ESPR compliance into a customer touchpoint: each product gets a QR code linking to manuals, AI chat, support routing, spare parts, and webshop links — no app needed. API-first, integrates with PIM/ERP/CRM, handles 100k+ products.
Industries Served
Software & Tech Capabilities
Traceability & Sustainability
Semantic & Interoperability
Trusted Infrastructure
Marketing & Customer Engagement
DPP & PIM Orchestration
Data Carrier & Labels
Circularity & Ecodesign
Recycling & End-of-Life
Cyber-Security, Authenticity & DID
Success Stories
Henry Schein — MedTech
Challenge: Henry Schein, one of the world's largest distributors of medical and dental equipment, was facing rising service costs and slow case resolution across a massive installed base of devices in the field. Technicians and end customers often struggled to access the right documentation, manuals and support information quickly, which led to unnecessary service tickets and delays.
Solution: Henry Schein rolled out sqanit across more than 500,000 devices. Each device got a QR code that opens a digital service touchpoint directly on the user's phone, no app and no login needed. End users and technicians can pull up manuals, video guides, troubleshooting steps and support channels in seconds, and open a structured service case if they still need help.
Results: Service costs dropped by around 25 to 30 percent and case resolution times were cut roughly in half. Just as importantly, Henry Schein turned every device in the field into a direct digital touchpoint with the customer, which improved the overall service experience and freed up the internal support team to focus on the cases that really needed them.